Testimonials

I have had a great experience with AHS over the last 7 1/2 years. They cover what they say that they are going to cover on your policy. If you are not satisfied, you can call and they will send someone else out. The wait time for some providers is better than others but overall, I will definitely use them at our next house.

Everything went smoothly and efficiently. We had a parts delay of a couple weeks, but it is what it is. Overall great!!

We are overall very satisfied with American Home Shield. They are prompt and work with decent contractors. We had tons of issues with our previous home warranty company. It was an absolute nightmare and the people they sent were a joke. We are very glad we switched to American Home Shield.

Great customer service and professional technicians. They explain everything to me and provide feedback. The overall experience was wonderful. I highly recommend AHS.

Although the process took a long time from start to finish, I was very happy overall. Adam, my plumbing technician was awesome and very helpful and informative in answering all my questions.

Overall AHS is a good company to have if you don’t have a lot of money to repair or replace broken systems and appliances in your home. The only thing is some things are not covered depending on the state you live in, but it could be a lot worse.

Overall a good experience with our water heater replacement. Took a bit longer than I would have expected for scheduling, but it was eventually done, and appears to have been installed in a quality manner.

It was very easy to setup the appointment with AHS. They chose a good electrician to do the job. Overall, very satisfied with AHS.

Great service! I had my problem way faster than I originally thought and very nice experience overall.

Was very easy to place a service request online. The technician was scheduled and arrived on a timely basis. Unfotunately, he felt that the unit needed to be replaced and AHS offered several reasonable options for the defective unit. Happy overall with the transaction.

Great experience with the technician that came to my home and took care of my water main, he was prompt and knowledgeable and very polite. Great experience overall.

Very professional. Texted time of arrival and met it. Overall great experience!

I submitted for two repair requests and had one completed the same day. The second repair took a bit longer, but the reasoning was understandable (part ordered). Overall, the service received was efficient and professional. We have been with AHS since May 2013, and will continue the business/customer relation.

Prompt service and the service provider was able to fix our air conditioner issue. Another technician from a different company told us that we would need to replace the system! Thankfully we have a little time before we need to buy a new system! It is not the newest system!

I understand in this world and day and age we're all experiencing part delay issues. However I always recommend AHS to everyone. It's definitely nice to feel like I have someone behind me when an expensive appliance breaks.

Assigned a local company to repair the appliance. Technician arrived early a quickly diagnosed the problem. Fixed and checked for any other issues. Great job.

I used my AHS warranty for the first time ever and it was a great experience. Very easy. My dryer was making a knocking noise. The appliance repair company AHS chose had low stars, and I was leery. However, the repairman was wonderful, fixed the issue and was out. I will request that repairman for any other future appliance issues. Thanks AHS!

Our ice maker died again prior to us going on vacation. Elite Appliance sent out Ethan, he ordered a new ice maker (our fourth since arriving in Texas) a new fan and a new control center. He tried to get it repaired before our trip and the parts did come the day we left so we scheduled it for when we got back. He was in and out in less than a hour. Very pleased with Elite, we will ask AHS to have them come out for any appliance issues.

Have had 2 separate issues with home appliance/HVAC since joining American Home Shield. In both cases the problems were resolved within a reasonable period of time. In one case I did have to escalate, but the end result was satisfactory. The nice thing is there was constant contact via email/text. Would highly recommend that all homeowners join this company for added protection for your home. The monthly fee has already paid for itself many times over.

AHS has been a lifesaver. First my outdoor cooling system went out. Accent Heating, their contracted Heating and cooling company came and repaired the system. Several months later, my indoor system went out and it was repaired promptly. Both my units are nearly 20 years old. It didn't matter to them. I have recommended both AHS and Accent heating to my friends!

HVAC system went out, also had a microwave stop working and pipes leaks under my sink. Made service requests for all items. AHS took care of all of them. Very pleased with their services. Try them, you will like them.

American Home Shield has responded twice recently to problems we reported from our normally comfy condo. The 27-year old appliances gave up. The gas water heater’s burner system retired itself. AHS sent the service company and authorized its replacement. Within weeks, in the heat of summer, the AC gave up. AHS responded quickly, sending the service man to diagnose and repair, helping us keep our cool. Sure, our rates have increased as you might expect; however, the outcomes in service we experienced this year make it a worthy investment.

My service technician was timely, knowledgeable & professional. He repaired my oven to "LIKE NEW" condition. he also offered some tips on usage to extend the life of my appliance.

Excellent customer service. Quick and responsive service. Answered my questions immediately through texts and emails. Quality experts who handled my appliance issues, stove and fridge, effieciently and effectively.

American Homeshield provided assistance when our air conditioner became inoperable. They were extremely prompt, professional, and attentive to our needs. They dispatched a very competent and knowledgeable HVAC service provider which promptly identified the problem and got our system up and running. I wholeheartedly recommend AHS to all my friends and family.